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Hello Bonsai Review: Still Good for Freelancers in 2023?

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Hello Bonsai bills itself as an all-in-one freelancing solution for the world’s best creative freelancers (actually, their name is simply Bonsai, but their website is

But with so many freelancer invoicing apps or other productivity tools out there for freelancers these days, it begs the question:

Is Hello Bonsai a good fit for you as a freelancer?

In this in-depth Hello Bonsai review, I’ll dive into the good, the bad, and the “just okay” about the platform that claims it’ll help you “put your freelancing on autopilot.” I’ll also include a few voices and opinions from the freelance community—real freelancers who have used Hello Bonsai to run their freelance business.

By the end of this Hello Bonsai review, you’ll know whether or not it’s a good fit for you and if you should sign up for Bonsai or not.

In full transparency, we are an affiliate partner with Bonsai. I’ve done my best to not let this influence my review below and, to keep things completely balanced, we’re also affiliate partners with a bunch of Bonsai competitors. If you click a Bonsai (or competitor) link in this article, we may receive a small commission at no extra cost to you.

The short answer: should you use Bonsai?

If you are short on time or don’t want to get into all the details of this Hello Bonsai review, then I can tell you right now whether or not you should use the Bonsai freelance suite:

YES: If you’re a freelancer with a fairly simple business, not a lot of over-complicated projects, and a modest budget, then you can try Bonsai completely free using this link.

NO: If you’re an agency with lots of complicated projects all running at the same time or you’re a freelancer hoping to massively grow, then you should try another invoicing app. (My top recommendations are at the bottom of this post.)

For those who want a more comprehensive review of the Bonsai app, here we go:

What is Hello Bonsai?

Before we go too deep into the Hello Bonsai app, let’s talk about exactly what it is and why it exists.

In an interview with Hacker Noon, Bonsai’s founder Matt Brown explained the freelance tool was built to “handle the things that freelancers don’t like doing or don’t know how to do, so they can focus on the work they love and still get paid.

“That means,” Matt continued, “we streamline proposals, contracts, time tracking, invoices, expenses, and accounting designed specifically for digital freelancers.”

So what is Hello Bonsai? Is a tool (tool or suite of tools) whose purpose is to help you run your freelance business more efficiently.

Reviewing Bonsai’s Top Features

With that intro, let’s dive into the full Hello Bonsai feature review. From what I can see, Hello Bonsai started by first offering primarily two tools: Contracts and Payments.

Since then, they’ve added an entire suite of resources for freelancers who want to run their business on autopilot.

The Bonsai freelance features which we will review below include:

Bonsai Proposals

It’s no wonder the HelloBonsai website lists proposals first in their list of features. I’ve looked closely at a LOT of freelancer tools and not many of them do proposals justice like the Hello Bonsai app does.

Sure, there’s the stuff you expect: upload all the details of the proposal, customize with images and your logo, etc.

But once the proposal is finished, this is where Bonsai shines.

Within your proposal, you can create various packages for clients to pick from to increase your profit through upselling.

The Hello Bonsai app will also notify you once your client has viewed your proposal so you’re not sweating it out checking your email every 5 minutes to see if they respond (I know you’ve been there too).

Once your client does take a look right within the Bonsai app, they can approve the proposal with one click and you’re ready to go!

For more about Bonsai Proposals, visit the HelloBonsai website.

Contracts with Hello Bonsai

In addition to handling proposals extremely well, Hello Bonsai has a great interface for freelance contracts.

First of all, they have pre-vetted legal templates for your contracts which means you don’t have to hire a lawyer and incur that extra cost.


Secondly, all you have to do is input all your company and project information and, like magic, the Hello Bonsai app will generate a well-written, professional contract for you so you don’t have to worry about writing in legalese.

Since Hello Bonsai is available from any device that means you can create, edit or sign these contracts no matter where you are or what you’re in the middle of.

The coolest feature of it all? Once the client contract is signed within the Hello Bonsai app, they auto-generate any invoices you’ll need for the project and queue them up.

That’s probably why the HelloBonsai website boasts that a Bonsai freelancer typically gets paid 13x faster.

Learn more about how Bonsai contracts work here.

Time-tracking using Bonsai

For many freelancers, tracking our time is critical—particularly if you have multiple clients and multiple projects all happening at once.

And while there are lots of freelance time-tracking apps on the market, it makes way more sense to use a time tracker that integrates with your invoicing tool.

It just makes everything far more automatic.

If you decide to go with Hello Bonsai for your invoicing tool, you’ll also get time-tracking built in. Win-win.

With the Hello Bonsai time-tracking tool, you can track your hours with a single click. Or if needed, you can input your time manually.

Bonsai will also help you send really quick invoices based on your unpaid hours. So if you have 70 hours built up under one client and you haven’t sent an invoice yet, all it takes is a quick review and you can submit those hours to be paid.

Learn more about Bonsai’s time-tracking capabilities here.

Hello Bonsai Project Management

Alas, here’s where the functionality of Hello Bonsai begins to fall just a bit short.

I was excited to see what the Bonsai app could offer in terms of project management. But when I really started to look into it, I’m afraid there’s no real project management aspect to the Bonsai freelance suite.


I was confused because there’s this page that calls itself “project management” but if you look closely, it’s called “Project Management Time Tracking” and then goes on to talk all about time-tracking instead of project management.

Diving into the app cleared it up just a bit. Basically, when you click on a project, you can see a basic overview of the project itself which is really slick.

From there, you can add tasks to each project, see how many hours you’ve spent and billed on each project, review notes, etc. It’s actually pretty nice.

Where Hello Bonsai does fall short is on the “managing multiple projects together” front. There’s no kanban option, no timeline option, nothing like that. So really, it’s more of a task manager than a project manager.

If you like simple, sortable, filterable to-do lists, then Hello Bonsai is a good fit for you. If not, you may want to try a different option from our list of project management app for freelancers.

Expenses with the Bonsai App

Expense tracking is critical to your freelance business since overspending can put you out of business very quickly.

Plus, when tax season rolls around, you’ll wish you had a nice itemized list of expenses you can use for deductions and other purposes.

With Hello Bonsai, you can do some basic expense tracking, but I have to say it falls a bit short of some other tools I’ve used.

For starters, it doesn’t seem to have a receipt scanner—which isn’t a huge deal for some people, but for others saves them from a shoebox full of paper at the end of each year.

I also tried to connect my bank and it wasn’t available to connect. While I half-expected this due to the small size of my local credit union, I just have to say: FreshBooks (a top Hello Bonsai competitor) can connect to my small bank.

Unless you want to enter expenses manually, this may not be the best tool for you.

Learn more about the Bonsai freelance expense-tracking capabilities here.

Bonsai Invoicing & Payments

This next section is where I expected Hello Bonsai to absolutely shine. And they didn’t disappoint: Bonsai Invoicing is so cool!

Here’s why:

First of all, the Hello Bonsai app will auto-generate invoices for you based on proposals or contracts you build in their system. So, in literally seconds, you can send an invoice to your client.

In the “project” tab I spoke about earlier, you also get notified when a client sees your invoice and they can let you know when they plan to pay it.

Plus, Hello Bonsai automatically follows up with clients who forget to pay their invoices (or intentionally delay payment) so that you don’t have to waste time following up every week.

That’s a load off.

Directly from any Hello Bonsai invoice, your client can pay using the usual options: PayPal, ACH, Credit Card. And then: they can also pay using Bitcoin. Nice.

See why I love Bonsai’s invoicing features here.

Recurring Payments with Hello Bonsai

I love that Hello Bonsai has embraced the culture of recurring payments for freelancers by including it in their invoicing tool.

If you have a client you want to bill every month, for example, you just change their invoice from “one-time payment” to “recurring” (or my personal favorite “recurring with auto-pay”).

The Bonsai app will automatically send your client their invoice every month (and if it’s set to autopay, you get your money right away).

Very nice.

You can learn more about recurring payments here.

Reports available in the Hello Bonsai App

I’m sad to say, this is also a section where Bonsai falls short for freelancers. While the Hello Bonsai app does have some basic income/expense reporting for accounting purposes, I really wish this data-driven company had some cooler reports.

For example, wouldn’t it be cool if I could see my average hourly wage over time? Ideally, that goes up.

Or if I could see the average amount of time it takes to get an invoice paid from the time I send to a client? Or the average duration of a project in any given category or client folder?

That could be really cool.

It’s not a deal-breaker, but I personally feel like they could do a better job with their freelance reports.

Integrated scheduling for your business

With Bonsai’s easy-to-use scheduler, eliminate booking and appointments back and forth and pay for one less subscription.

You can create your booking page,  and set up your page for clients to pick a session and pick a time according to your availabilities.

It takes just a few clicks for your clients to book you, reschedule their meetings, or even cancel.

You can automate your scheduling management and free up time to focus on your work.

Banking features

Receive, spend and save your income with Bonsai’s banking solution. Simple to set up, with no minimums required, zero hidden fees, and FDIC insured up to $250K.

  • A new business checking account in just minutes. No admin headache, no bank appointments.
  • Put your finances on auto-pilot by splitting your income into different buckets.
  • Categorize your card’s spending and upload receipts to simplify accounting.

This is a new feature and it allows you to manage the finances of your business from anywhere and pay with your physical card, virtual card, and even Apple wallet.

Custom client forms tailored to your business

Collect and centralize your client information from intake forms to end-of-project surveys. Send forms to specific clients, on specific projects, for specific use cases with ease.

With customizable field types, you can create the perfect form to fit your needs.

Standardize your end-to-end client process by reusing the same forms for new projects. These forms work with your client list and projects. Embed your lead capture form on your website or send surveys via Bonsai.

Does it have more features?

Yes, you read that right. For the same price, you have a lot more, including:

  • CRM for freelancers – From prospect to project and contract to payment, you can now manage everything all in one place.
  • Accounting software – Keep a pulse on your business finances with income reports, expense tracking, tax reminders, and more.
  • Not enough? – Check out the full details here under the “Product” tab

What real freelancers say about Hello Bonsai (Good and Bad)

Okay, enough about what I think. What are other freelancers saying about Hello Bonsai? I reached out to a few large communities of freelancers which I’m a part of (including Millo’s own free FB group) and got some nice responses.

Freelance designer and artist Amy Kumo shared this with me:

“I use it for my backend – many of my clients are hourly (non-retainer) and it’s easy to use the timer feature and convert those hours straight into an invoice.

“I also use their contract builder. The only time clients interface with it is to pay invoices.

“I use Asana for my client-facing project management system as well as my own task manager for things like content building; I like the simplicity of just having tasks within projects and that’s it, no bells and whistles.”

She seems to have noticed the somewhat-lacking project management features as well but unlike me, it doesn’t seem to bother her too much.

And have to agree: converting those timer hours into invoices with one simple click is super awesome.

Sam Ochoa has been researching freelancer tools for his business and, in his opinion, Bonsai looks promising but has come up a bit short:

“Bonsai has an amazing look and feels great for designers but they gave me some delivery issues and the white labelling is expensive to get and wasn’t actually white labelled so I kinda passed on them.”

József Juhász feels the same way: “I tried it but found it lacking in some areas other than proposals.”

But freelance marketer Joey Berrios told me he has used Hello Bonsai for a while without any issue. He particularly enjoys “the templated proposals and contracts, as well as multiple payment options for clients.

“I used to struggle with contracts because I constantly altered them to fit the client.

With the built-in legalese, it makes it easy to create something with maybe 5 qualifying questions.”

Conclusion: should you sign up for Hello Bonsai?

After all of this talk, the real question still remains: should you sign up for Hello Bonsai? Is it the best freelancer tool for you right now?

Here’s my take:


If you’re a freelancer with a fairly simple business, not a lot of over-complicated projects, and a modest budget, then you can try Bonsai completely free using this link.

If you’re an agency with lots of complicated projects all running at the same time or you’re a freelancer hoping to massively grow, then you should try another invoicing app. If you want to try something else, you can review my top picks below:

Best alternatives to the Hello Bonsai App

If after reading this review you aren’t sure Bonsai is the right choice for you, there are other quality options available out there.

Here are just three of my top recommendations:

SoftwareRatingBenefitsPricingLearn More
Moxie Logo (formerly Hectic)


Pay taxes, bill expenses, & calculate profits, all from a simple user interface.Starts at $16/moLearn More
Or read our Moxie Review


Flexible software you can grow with. Lets you share details with your accountant and see in-depth reports.Starts at $8.50/moLearn More
Or read our Freshbooks Review
HoneyBook Logo 2023


Clean interface with helpful CMS features to capture all client details in one place.Starts at $16/moLearn More
Or read our Honeybook Review

What did you decide?

If you made it this far through my Bonsai review, bravo. You’re a real trooper. That was a lot of information.

And I’d love to hear what you ultimately decided. Did you sign up for Bonsai? Did you decide to go with a Bonsai alternative? Are you still investigating? Have more questions?

Let’s chat in Millo’s free FB group! I can’t wait to hear from you.

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Written by Preston Lee

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Preston Lee is the founder of Millo where he and his team have been helping freelancers thrive for over a decade. His advice has been featured by Entrepreneur, Inc, Forbes, Adobe, and many more.

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Reviewed & edited by Alex Skinner, at Millo.

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